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If you do not find the answer to your question please email us your enquiry. Q. Do you have a minimum order quantity? A. For text only logos there is no minimum order quantity. If we have to design and digitise your logo, the minimum order is 8 applications for your first order only. For repeat orders, the minimum order quantity is 1. This means you can top up as required. We can embroider up to 960 items per day or print up to 500 items per day so larger volumes isn't a problem either.
Q. Why don't you charge an embroidery or print setup fee when everyone else seems to? A. We believe that you want simple pricing where you can see how much you will pay for embroidered or printed garments on our website. Others - who charge a setup fee - require you to contact them for a quote so you never really know how much its going to cost. Also we think you will stay with us when you have experienced our service, quality and attention to detail and so we will recoup the setup costs in the long run. We want to supply you and your club or business for many years, not just for one off orders. Since we have invested money and training to do our own design in-house, this has made free setup a possibility. We don't charge for small changes to designs.
Q. How long do you take to deliver? A. Usually within 1 week, depending upon the time required to complete your logo design and the current workload. We try to turn jobs round as fast as possible – a delivery date will be given as soon as you have decided what you would like to order.
Q. How do I have my own logo or design on my garment? A. Email it direct to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will check it, contact you to advise and then convert your design into stitches or prepare it for transfer printing. Then send you a picture of it by email or a real swatch sample for you to approve. We can work from business letterheads, your own artwork or text. If your logo is not suitable for good embroidery or printing we will advise you accordingly.
Q. Can you originate my design for me? A. If you don't yet have a logo we can help you design one. Simple designs are free of charge. Complex designs are chargable on a time spent basis. We have derived many designs for both large and small companies and clubs.
Q. In what format should I send my artwork? A. You can send your logo in almost any format - JPG, PNG, BMP, CDR, EPS, AI. If it is in another format, don't worry as we can usually read it anyway.
Q. Can I use the design again? A. Yes, once your design is set up we always keep it on file. This means you can re-order very quickly by giving us a quick call or sending an email.
Q. I already have my embroidery design on disk (converted to stitches), can you use it? A. Yes.
Q. I only want the name of my Company on the garments - do I have to pay for a design set-up? A. No.
Q. How do you price everything? A. There is a price for the product / garment then a charge for optional embroidery / printing as required.
Q. I have got my own garments will you embroider/print them for me? A. Yes. Again, no setup fees. Embroidery or printing on front left chest is usually £3.50. Call us to confirm as we can only apply logos to garments that are new or in good order.
Q. Why do you do all your printing design and embroidery digitisation in-house? A. There are a number of very good reasons for this. Having the skills in-house to undertake professional embroidery and digital design means we can communicate with you quickly, modify the design, simply and with less hassle. We can adapt quickly and change the design in minutes as well as do as many test runs as required to get your logo right and give you the service you deserve. Secondly, we are professional embroiderers and printers. We cannot afford to let another company get involved and run the risk of jeopardising our service and market position. Thirdly, some customers require absolute non-disclosure before their brand and logo's are released into the public domain. Therefore the brand information and logo design cannot be allowed to be passed to a 3rd party and therefore risk becoming public information - therefore breaking confidentiality. This means to serve this market we must keep the design and digitisation process in-house. Fourthly, we cannot risk less professional 3rd party designers and digitisers attempting to contact our customers after an initial order - for confidentiality and repeat business reasons.
Q. Do you do children’s sizes? A. Yes. See the Online-Shop for Childrenswear.
Q. Can you embroider caps? A. Yes. We have cap frames for low and high volume orders.
Q. Do you have a printed catalogue? A. Yes – printed catalogues are available on request.
Q. When do I have to pay? A. We will invoice you when we send the order out. If it is your first order with us we may request payment before we send it.
Q. How much do you charge for postage? A. All goods are delivered by various couriers or Royal Mail. We will deliver locally for free. We charge the price they charge us plus £2.00 for packing. Special or rush orders may an additional supplier delivery charge.
Q. What is your refund/cancellation policy? A. If you cancel your order after the digitisation work has been done, we will charge you a digitisation fee of £50. If the garments have not been embroidered or printed already then we will refund you for the garments, less any delivery fees, restocking charges or other origination/digitisation fees. However, once an order has been digitised or processed (embroidered or printed), orders cannot be cancelled due to the personalised nature of products. Embroidery cannot be unpicked and the prints don't come off! If you do require a refund, the policy is described in detail in the Terms and Conditions section. |
